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Billing Assistance
Questions about your energy bill? Get help understanding charges, billing information, payment-related questions, and possible next steps.
Get Billing HelpIndependent service assistance. Not affiliated with or endorsed by Enbridge unless expressly stated.
Clear help for your next step
Energy Service & Billing Assistance
Get help understanding energy service questions, billing information, account-related concerns, and starting service. Speak with a representative for guidance on your next steps.
Independent service assistance. Not affiliated with or endorsed by Enbridge unless expressly stated.
How we can help
Support for common energy service needs
Get clear, general guidance from a representative without sorting through complicated information on your own.
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Start or Transfer Service
Moving to a new home or property? Get guidance on the general steps and information that may be required to start or transfer energy service.
Start Service03
Energy Service Questions
Have a question about your energy service? Speak with a representative who can help explain your options and next steps.
Get Service Help04
Account Support
Need help understanding an account-related question? Get general guidance and learn where to go for account-specific assistance.
Call for AssistanceUnderstand your bill
Energy Bill Assistance
Energy bills may include usage charges, delivery or service charges, taxes, fees, and other line items depending on the provider and location. We can help you understand what questions to ask and where to find appropriate provider support.
- Understanding bill charges
- Understanding payment information
- Questions about due dates
- Questions about unusually high bills
- Understanding account information
- Finding the appropriate provider contact
A clearer path forward
Have a question about a charge, due date, or account detail?
Call for general guidance. Representatives cannot promise to modify an official utility account unless that capability actually exists.
Speak with a representativeMoving or connecting service
Need to Start or Transfer Energy Service?
You may generally need a service address, desired service start date, basic contact information, account information where applicable, and identification or documentation requested by the provider.
Simple, direct support
How It Works
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Choose Your Service
Select the type of energy or billing assistance you need.
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Call a Representative
Call (877) 335-5218 to discuss your question.
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Understand Your Next Steps
Receive general guidance about what to do next or which provider or resource may be appropriate.
A helpful conversation
Why choose this service?
Live Representative Assistance
Speak with a real representative about your energy service questions.
Convenient Phone Support
Get assistance by phone without navigating complicated information on your own.
Clear Guidance
Understand your available next steps in plain language.
Easy Access
Call directly from your phone with one tap.
Questions, answered
Frequently Asked Questions
Energy service information
Helpful context, independent guidance
Enbridge operates major energy infrastructure businesses, and Enbridge Gas serves customers in parts of Canada. Official services, account access, and provider policies vary by location.
This landing page is an independent service assistance resource. It is not an official Enbridge property and does not represent a partnership, authorization, certification, or endorsement unless expressly stated.
Talk through your question